Welcome to Garden Pot Planter’s FAQ section! We’re here to help you with all your gardening needs. Below you’ll find answers to our most commonly asked questions about products, shipping, payments, and more. Happy gardening!
Product Questions
What types of planters do you offer?
We specialize in a wide variety of planters to suit every gardening need, including:
- Elevated Garden Beds and Planters (perfect for easy-access gardening)
- Patio Planters (great for small spaces)
- Hanging Planters (for vertical gardening solutions)
- Indoor Pots & Planters (with stylish designs for your home)
- Grow Bags (flexible and portable planting options)
Do you offer solutions for pest and disease control?
Absolutely! We carry a selection of:
- Insect Controls (to protect your plants from common pests)
- Plant Disease Controls (to keep your plants healthy)
- Pest & Disease Controls (combination solutions)
What’s included in your Planter Success Kits?
Our Planter Success Kits are curated collections that include everything you need to get started with specific types of planting. These typically include:
- The planter itself
- Appropriate soil amendments
- Planting tools or accessories
- Care instructions
Shipping & Delivery
How long does shipping take?
We offer two shipping options:
- Standard Shipping ($12.95): 10-15 business days via DHL or FedEx
- Free Shipping (orders over $50): 15-25 business days via EMS
Do you ship internationally?
Yes! We ship worldwide except for select regions in Asia and some remote areas. Please note:
- Customs fees or import taxes may apply depending on your country
- Delivery estimates may vary based on local customs processing
- We cannot ship live plants or seeds internationally due to agricultural restrictions
How will I know when my order ships?
You’ll receive an email with tracking information as soon as your order leaves our Portland warehouse. This email will include all the details you need to follow your garden goodies on their journey to you!
Payments & Orders
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I change or cancel my order after placing it?
We process orders quickly to get your gardening supplies to you as soon as possible. If you need to make changes, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t already entered the shipping process.
Is my payment information secure?
Absolutely! We take your security seriously. All payment information is encrypted and processed through secure payment gateways. We never store your complete payment details on our servers.
Returns & Exchanges
What is your return policy?
We want you to be completely happy with your gardening purchases. You may return most items within 15 days of delivery for a refund or exchange. Please note:
- Items must be in original, unused condition with all packaging
- Due to health and safety regulations, some items (like grow bags and plant disease controls) may not be returnable
- Original shipping fees are non-refundable
What if my item arrives damaged?
We package every item with great care, but if something arrives damaged, please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll work quickly to resolve the issue, whether that means sending a replacement or issuing a refund.
How long do refunds take to process?
Once we receive your return, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.
Account & Customer Service
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you:
- Track your orders more easily
- Save your shipping information for faster checkout
- View your order history
How can I contact customer service?
Our gardening enthusiasts are happy to help! You can reach us at:
- Email: [email protected]
- Mail: 2339 Sycamore Road, Portland, US 97209
Do you offer gardening advice?
While we’re primarily a retailer, our team loves gardening and we’re happy to share basic advice about using our products. For specific plant care questions, we recommend consulting with your local nursery or extension service for advice tailored to your climate and conditions.
Didn’t find the answer you were looking for? Our friendly customer service team is ready to help! Contact us at [email protected] and we’ll get back to you faster than a sprouting seedling!
Happy gardening from the Garden Pot Planter team!