Returns & Exchanges

At Garden Pot Planter, we want you to be completely satisfied with your gardening essentials. If you’re not happy with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.

How to Initiate a Return or Exchange

Step 1: Contact Us

Email our customer service team at [email protected] with your return or exchange request within 15 days of receiving your order. Please include:

• Your order number
• The item(s) you wish to return or exchange
• The reason for return
• Whether you prefer a refund or exchange

Step 2: Receive Return Authorization

Once approved, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions. Please include the RMA number on your return package.

Step 3: Ship Your Return

Pack the item(s) securely in the original packaging and ship to:

Garden Pot Planter Sales Store
Returns Department
2339 Sycamore Road
Portland, US 97209

You are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return:

• Refunds will be processed within 3-5 business days
• The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping fees are non-refundable unless the return is due to our error
• You’ll receive an email confirmation when your refund has been processed

Exchanges

For exchanges:

• We’ll ship the replacement item once we receive your return
• If the exchange item costs more, you’ll need to pay the difference
• If it costs less, we’ll refund the difference
• Standard shipping rates apply for exchanges unless the original shipment was free

Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact us immediately at [email protected]
2. Include photos of the damaged item and packaging
3. We’ll arrange for a replacement or refund at no additional cost to you