At Garden Pot Planter, we’re committed to making your gardening journey as smooth as possible. From the moment you place your order to the day it arrives at your doorstep, we strive for excellence in every detail. Should you need to return an item, our straightforward process ensures hassle-free resolution.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive an email confirmation with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note: We currently ship worldwide except to certain remote areas and parts of Asia. Shipping times may vary during peak seasons or due to customs processing.

Returns & Exchanges

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Item must be unused and in original condition
  • Original packaging must be intact
  • Must include all tags and accessories

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Grow Bags (once used)
  • Insect Controls (opened packages)
  • Pest & Disease Controls (opened packages)
  • Plant Disease Controls (opened packages)
  • Planter Success Kits (if any components have been used)

How to Initiate a Return

Follow these simple steps:

Step 1: Contact Us

Email our customer service at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Item(s) for return/exchange
  • Reason for return
  • Your preference (refund or exchange)

Sample Return Request Email:

Subject: Return Request for Order #[Your Order Number]

Dear Garden Pot Planter Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Items to return: [List item names and quantities]

Reason for return: [Brief explanation]

Preferred resolution: [Refund/Exchange for specific item]

Please let me know the next steps.

Best regards,

[Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Once approved, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions. Include the RMA number on your return package.

Step 3: Ship Your Return

Pack items securely in original packaging and ship to:

Garden Pot Planter Sales Store
Returns Department
2339 Sycamore Road
Portland, US 97209

Important: You are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service for your protection.

Refund Process

After we receive and inspect your return:

  • Refunds processed within 3-5 business days
  • Issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (unless due to our error)
  • You’ll receive email confirmation when complete

Exchanges

For exchanges:

  • We ship replacement after receiving your return
  • Price differences will be adjusted (you pay more or receive refund for less)
  • Standard shipping rates apply unless original shipment was free

Damaged or Defective Items

If you receive damaged/defective items:

  • Contact us immediately at [email protected]
  • Include photos of damage and packaging
  • We’ll arrange replacement or refund at no cost to you

Need Assistance?

Our gardening enthusiasts are happy to help with any questions about shipping or returns. Email us at [email protected] – we respond within 24 hours.

Happy gardening from the Garden Pot Planter team!